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Why we do this
We give customers a reason to come back. We help e-commerce brands find and fix friction after the sale through strategic email experiences. Our experience with customer-facing technology gives us a valuable perspective on what your customers encounter after making a purchase. Shay is our email engineer. Together, we create customer experiences worth repeating.
We’ve spent six years in the trenches of technical support and customer success, and if there’s one thing we’ve learned, it’s that software never trumps a handshake. We don't just set up systems; we protect your human connection. Technology is the vehicle. Relationships are the destination.
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How we show up
WE LISTEN.
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Customers tell you where the friction is.
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We pay attention to the questions, complaints, clicks, conversations and patterns that show us where customers are working too hard.
WE CHECK.
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We find the system behind the problem.
We review your email experience for usefulness, timing, relevance, design, and ease of taking action.
WE FIX.
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Then we make it easier.
We create email experiences that help customers discover more and give them reasons to return.
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